Bookanto Privacy Policy
BOOKANTO PRIVACY POLICY Effective Date: 5 January 2025 Welcome to Bookanto (“we,” “us,” “our,” or “Bookanto”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, transfer, store, and otherwise process personal information when you: Visit our websites (including any subdomain of bookanto.com) (“Website”) Use our veterinary appointment booking software or any other products or services we offer (collectively, “Services”) By accessing our Website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our Website and Services immediately. 1. WHO WE ARE Bookanto Pty Ltd (ABN 40684066411 ) is an Australian-based company with its registered office at 39 Mclaren Street, North Sydney 2060 NSW . Throughout this Privacy Policy, references to “Bookanto,” “we,” “us,” or “our” include Bookanto Pty Ltd and, where relevant, any of its subsidiaries and affiliates. 2. SCOPE OF THIS POLICY This Privacy Policy applies to: Visitors to our Website. Vet clinics or other businesses that subscribe to or license our booking software. Individuals (e.g., pet owners) who schedule appointments or otherwise interact with our Services. Any other users who access or engage with Bookanto’s Website or Services. Where Bookanto collects and determines the purposes or means of processing your personal information (e.g., you create a Bookanto account on our Website), Bookanto acts as a data controller. 3. WHAT INFORMATION WE COLLECT We collect personal information in several ways: 3.1 Information You Provide Directly Account Registration: When you create a Bookanto account, we may collect your name, email address, phone number, password, and any other relevant contact details. Pet Details: If you choose to add pet profiles, we may collect information such as pet name, breed, date of birth, microchip number, vaccination status, or other relevant medical history you choose to share. Appointment Booking: If you schedule an appointment through our Services, we collect the necessary details (e.g., preferred vet clinic, appointment date/time, reason for visit). Communications: If you contact us (e.g., via email, phone, chat support), we may collect records of your correspondence and any other details you provide. 3.2 Information Collected Automatically (“User Data”) Technical Details: IP address, browser type, operating system, device type, and timestamps of your visits to our Website. Usage Data: Pages viewed, links clicked, time spent, and other user-flow metrics that help us analyse how you interact with our Website or Services. 3.3 Information from Third Parties Vet Clinics: If you book an appointment, we may receive information about you directly from the vet clinic (e.g., your name, contact information, pet details) to facilitate scheduling and related services. Service Providers: We may receive information from payment processors, analytics providers, or other partners who assist us in identity verification, payment handling, or usage analytics. Note: We do not intentionally collect “sensitive” information about you (e.g., detailed medical records) unless you voluntarily provide it through the Services (e.g., notes about your pet’s health). We also do not knowingly collect personal information from individuals under 18 without guardian consent (see Section 11). 4. HOW WE USE YOUR INFORMATION We collect and process personal information for the following purposes (as permitted by applicable law): Providing Our Services To create and maintain your Bookanto account. To enable you to schedule and manage appointments with vet clinics. To send appointment confirmations, reminders, or updates (including cancellations). Improving Our Services To conduct data analytics on user behaviour and platform performance. To develop new features and enhance the user experience. Customer Support To respond to inquiries, troubleshoot issues, and offer technical support. To verify your identity where required. Marketing and Communications To send marketing or promotional messages about our Services, where you have consented or as otherwise permitted by law. You can unsubscribe from our marketing communications at any time (see Section 9). Legal and Compliance To comply with legal obligations and respond to lawful requests from authorities. To detect, investigate, or prevent fraudulent, malicious, or illegal activities. Vet Clinic Operations If you are a vet clinic subscriber, we use your information to provide our booking software, manage billing, and deliver account support. 5. DATA SHARED WITH VET CLINICS (AND THIRD PARTIES) 5.1 Sharing with Vet Clinics When you book an appointment or otherwise interact with a vet clinic through our Services, we transfer your personal information (e.g., name, contact details, pet information, appointment details) to that clinic solely to facilitate the booking or any related service the clinic provides. Once your personal information is shared with the selected vet clinic, that information is governed by the clinic’s own privacy policy. Bookanto is not responsible for, and does not control, the clinic’s subsequent handling of your personal information. We encourage you to review each clinic’s privacy policy or direct any questions about their data practices to the clinic itself. 5.2 Service Providers We employ trusted third-party companies to help us operate our Services (e.g., cloud hosting, analytics, payment processing, marketing tools). These service providers have access only to the information necessary for them to perform tasks on our behalf and are obligated to handle your data in accordance with this Privacy Policy (or under substantially similar data protection obligations). 5.3 Affiliates and Group Entities Bookanto may share personal information with our affiliates or subsidiaries if needed to provide our Services, maintain internal business operations, or for other legitimate business purposes. 5.4 Business Transactions If Bookanto is involved in a merger, acquisition, sale of assets, financing, or insolvency event, personal information may be transferred to relevant third parties as part of that transaction. Any new entity would be required to honor the commitments made in this Privacy Policy. 5.5 Legal Requirements and Protection We may disclose personal information to law enforcement agencies, courts, regulators, or other third parties if required to do so by law, or if we believe disclosure is necessary to: Comply with a legal obligation or request. Protect our rights, property, or safety, or the rights, property, or safety of our users or the public. Enforce our agreements and policies. 6. COOKIES AND SIMILAR TECHNOLOGIES Bookanto uses cookies and similar tracking technologies (e.g., pixels, tags, web beacons) to: Remember your account settings. Optimise site performance. Analyse usage and user behavior. Deliver personalized content or ads (if applicable). You can control cookies via your browser settings or device-level preferences. However, disabling cookies may limit some functionalities of our Website or Services. For more details, please refer to our [Cookie Policy](link if separate). 7. DATA STORAGE AND SECURITY 7.1 Data Storage (AWS Hosting in Australia) We primarily host and store personal information in Amazon Web Services (AWS) data centres located in Australia. By using our Services, you acknowledge that your personal information will be processed and stored within AWS’s Australian region. AWS maintains industry-leading security certifications (e.g., ISO 27001) and offers robust physical and network safeguards to protect the infrastructure where your data resides. 7.2 Security Measures We take the security of your personal information seriously. We implement: Technical safeguards: Such as SSL/TLS for encrypting data in transit, secure data centres, access controls, and robust firewalls. Organizational measures: Including restricted staff access on a need-to-know basis, confidentiality agreements, and periodic security training. Regular reviews and testing: We conduct regular evaluations of our systems and update security measures as needed to maintain a high standard of protection. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. If you suspect any unauthorized access or data breach, please contact us immediately (see Section 14). 8. DATA RETENTION AND INTERNATIONAL TRANSFERS 8.1 Retention We keep personal information for only as long as needed to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer necessary, we take steps to securely destroy or anonymize it. 8.2 International Transfers Although we store and process data primarily in Australia, certain service providers, affiliates, or contractors may be located overseas (e.g., in the United States or Europe). Where we transfer personal information internationally, we ensure appropriate safeguards are in place (e.g., contractual obligations equivalent to Australian privacy standards) to protect your information. 9. YOUR RIGHTS AND CHOICES In accordance with Australian privacy law and other applicable regulations, you may have the right to: Access and Correction: Request access to or correction of the personal information we hold about you. Deletion/Erasure: Ask us to delete or de-identify your information if it is no longer needed for the original purpose. Opt Out of Marketing: Unsubscribe from marketing emails via the link in the email or adjust your communication preferences within your account settings. Withdraw Consent: If we rely on your consent for certain processing activities, you can withdraw it at any time. To exercise any of these rights, please contact us (see Section 14). We may require you to verify your identity before proceeding with your request. Note: If your personal information was collected on behalf of a vet clinic (i.e., Bookanto acts as a data processor), we may refer your request to that clinic to address directly. 10. CHILDREN’S PERSONAL INFORMATION Our Services are generally not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate consent from a parent or guardian. If you believe we have inadvertently collected such data, please contact us so we can promptly delete or anonymize it. 11. THIRD-PARTY LINKS AND WEBSITES Our Website or Services may contain links to external websites (e.g., vet clinic websites) or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to read each third party’s privacy policy before interacting with them or submitting personal information. 12. HOW WE HANDLE DATA BREACHES 12.1 Notifiable Data Breaches Scheme Bookanto complies with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). In the event of a data breach that is likely to result in serious harm: Contain and Assess: We will take immediate steps to contain the breach and assess the scope, cause, and impact. Notify Individuals and OAIC: Where required by law, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC). This notification will include details about the breach, what data was involved, and recommended actions to protect yourself. Review and Prevent: After containing the incident, we will review and enhance our security measures to prevent future breaches. 12.2 Reporting a Suspected Breach If you suspect or become aware of any unauthorized use, disclosure, or access to your personal information in connection with Bookanto, please contact us immediately (see Section 14). We take all reports of potential breaches seriously and will investigate them in accordance with our incident response procedures. 13. UPDATES TO THIS PRIVACY POLICY We may revise this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated policy will be indicated by a new “Effective Date” at the top of this document. Where changes are material, we may also provide you with additional notice (e.g., via email or a prominent notice on our Website). By continuing to use our Services after any such update, you acknowledge and agree to the revised Privacy Policy. 14. HOW TO CONTACT US If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact: Bookanto Pty Ltd North Sydney, 2060 , NSW If you are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or calling 1300 363 992.
However, if you are a customer of a vet clinic using our Services to schedule an appointment, your vet clinic is typically the data controller, and Bookanto serves as a data processor on their behalf. Please consult your vet clinic’s privacy policy for more details on how they handle your personal information.
39 Mclaren Street,
Email: [email protected]